These Terms of Service apply to professional services provided by SZČO Poshtovniuk Oleksandr (“Provider”) through ORDERUM.
Ordizi software is provided free of charge under its applicable software license. These Terms govern optional paid professional services only.
1. Professional Services
The Provider offers professional services related to Ordizi, including:
- technical consulting;
- server deployment and configuration;
- integration and customization;
- custom development.
The exact scope of work is agreed with the customer before work begins.
2. Requests and Estimates
Customers may request services through our contact form or other published contact methods.
Before starting work, we may provide an estimate or quotation describing the scope of work, expected cost and, where applicable, estimated delivery time.
Unless explicitly agreed otherwise, estimates are not fixed-price commitments. The final price may depend on the actual scope and complexity of the work.
3. Pricing
Current standard rates are published on our Services page.
Services may be provided:
- on an hourly basis; or
- for an agreed fixed price.
Any project-specific pricing or different commercial terms will be agreed with the customer before the relevant work begins.
4. Payment
Payment terms will be shown or agreed before payment is requested.
Payments may be made using the payment methods available at the time of payment.
For larger or custom projects, we may require:
- full payment before work begins;
- partial advance payment; or
- milestone-based payments.
5. Service Delivery
Professional services are normally provided remotely.
Server deployment and configuration are performed on infrastructure made available by the customer.
Custom development, integrations and other deliverables are provided electronically unless otherwise agreed.
The customer is responsible for providing the access, information and other resources reasonably required to perform the agreed services.
6. Changes to the Scope
If the customer requests work outside the originally agreed scope, we will inform the customer before performing additional chargeable work.
Additional work may require:
- additional billable hours;
- a revised estimate; or
- a separate quotation.
7. Cancellation
A customer may request cancellation before the agreed work is completed.
The customer remains responsible for payment for services already performed before the cancellation takes effect.
If an advance payment covers work that has not yet been performed, the unused portion may be refunded in accordance with the refund terms below.
8. Refunds
Refund requests should be submitted through our Contact page.
Payments for services already performed are generally non-refundable.
If a customer has prepaid for services that have not yet been performed, the unused portion of the payment may be refunded.
If delivered work does not conform to the agreed scope, the customer should contact us so that we can review the issue and, where appropriate, correct the work or agree on another resolution.
For cryptocurrency payments, refunds are processed as separate transactions. The refunded amount may be converted according to the exchange rate and refund mechanism available through the applicable payment provider at the time the refund is processed.
9. Customer Responsibilities
The customer is responsible for:
- providing accurate information about the requested work;
- providing necessary access to systems and infrastructure;
- maintaining appropriate backups before deployment, configuration or integration work;
- reviewing and testing project-specific deliverables where applicable;
- informing us of relevant technical limitations, dependencies or requirements.
10. Intellectual Property
All rights to Ordizi, its source code, components, libraries, tools, documentation and related software remain with their respective owners.
Custom development, modifications, integrations and other work performed as part of our professional services do not transfer ownership of Ordizi or its underlying source code to the customer unless explicitly agreed otherwise in writing.
The customer may use functionality provided as part of the professional services in accordance with the applicable software license.
11. Availability and Estimates
Any estimated completion dates are estimates unless a specific deadline has been explicitly agreed.
We may revise an estimate or delivery schedule if:
- the scope of work changes;
- required access or information is delayed;
- external systems or dependencies cause delays;
- additional technical work becomes necessary.
12. Contact
Questions about these Terms, payments, cancellations or refunds can be submitted through our Contact page: