Common errors and troubleshooting

  • The local exchange root folder does not exist.
    Create the root folder manually, then check the path and the service account permissions.
  • Access denied.
    Check the permissions of the Windows/Linux service account or the FTP user for reading, writing, and creating folders.
  • The URL prefix must be unique.
    Specify a different URL prefix. Each prefix can belong to only one section.
  • The exchange folder name must be a single folder name without path separators.
    Enter only the folder name, for example client_a, without a drive letter, slashes, or subfolders.
  • Restart the application to apply all changes.
    Click “Restart application” or restart the system service.
  • The password is not displayed in the interface.
    This is expected behavior. Previously saved passwords are not displayed. Fill in the password field only when changing the password.
  • The mobile client cannot connect using the provided connection endpoint.
    Check the “Service address” field, HTTP port, server accessibility from the device, HTTPS/certificate, firewall, NAT, or reverse proxy.
  • The service cannot be installed using the manager.
    Make sure that ordizi.manager.exe is run as administrator and that the service executable is present in the installation folder.
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